Communications Division

"The Communications Division is responsible for receiving requests for emergency and non-emergency service."

Serving in the rank of Deputy Chief, Lori Saterfield is the Chief of Communications.  She directly supervises the Communications Division, which consists of eleven trained Fire Communications Officers.  In October of 2015, the Communications Center was moved from 506 Olive St. (adjacent to Fire Station One), to a new location at 1810 Martin Luther King, Jr. Dr. (now in the Public Safety Center), and upgraded to state-of-the-art equipment.

The Communications Division is the nerve center and a very critical part of the fire department.  Fire communications is the first contact between the public and the Monroe Fire Department. This is where calls for emergency assistance or public service are received and the appropriate fire apparatus and personnel are dispatched.  Additional responsibilities of a Communications Officer is to provide support to operations personnel, other divisions of the fire department, other agencies and the general public in carrying out many routine, business, and non-emergency tasks. 

Lori Staterfield

Lori Staterfield

Chief of Communications

Monroe Fire Department

Smoke Alarm

The Monroe Fire Department offers "FREE" smoke alarms with installation to all City of Monroe residents. If you would like a smoke alarm installed in your home, contact our office at (318) 329-2437 or (318) 329-2475 to be scheduled for installation.

How to Report a Fire

To report a fire or other emergency in the City of Monroe, dial 911.

If it is a fire, rescue, or other fire-related emergency, you may direct dial the Monroe Fire Department's direct emergency line at 318-322-5151.


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